Check-in
Check-in app for tours and guides
Tourandi's check-in runs in the guide's phone browser: open the departure, tick off each person on the guest list, add walk-ins and close the departure with the final headcount and tips. Attendance is recorded straight away for operations, platform fees and guide statements.
- Nothing to install
- Arrivals and walk-ins
- Closed before platform deadlines
What it solves
Know who turned up before the tour ends
A check-in app for tours records at the meeting point who has arrived, who hasn't and who joined without booking. That number decides how much you pay each platform, what the guide earns and how many people you actually hosted.
In Tourandi the guide opens the departure on their phone, sees the guest list with party size and channel for each booking, and ticks off arrivals with a tap. If the departure is split into groups, each guide sees their own first. At the end, they close the departure with the final headcount and declare their tips.
Free-tour platforms usually refund the fee for no-shows only if you record attendance within a set window. Tourandi works out that window per channel and the Today screen warns you about departures to close before it ends.
With paper lists
- Guides tick names on paper that reaches the office days later
- Walk-ins aren't recorded anywhere
- Tips are noted from memory
- The window to claim back no-show fees passes
With Tourandi check-in
- Arrivals recorded on the spot from the phone's guest list
- Walk-ins added to the departure and to their group
- Tips declared at close-out, split by cash and card
- A warning before each platform's deadline runs out
How it works
From the meeting point to closing the departure
Three moments in a guide's day, and what Tourandi does with each.
Closing the departure
Close the departure with the final headcount and tips
Once the tour has started, the guide can close it: Tourandi suggests the total attendees (arrivals plus walk-ins), the guide confirms it and declares tips in cash, card or other. From then on attendance is fixed for platform fees and statements.
- Final headcount with arrivals and walk-ins
- Tips declared by the guide, or by the office on their behalf
- Outstanding balances taken in cash or by card terminal
Platform deadlines
Close in time and recover no-show fees
For each channel you set whether the platform refunds the fee for no-shows and within how many hours it must be claimed. When the departure is closed, Tourandi works out what you can claim and by when; if a departure is still open near the deadline, it shows on the Today screen.
- Deadline counted from the departure's start time
- Amounts to claim in the fee ledger
- Today alert with the cut-off time
Several guides per departure
Several guides on one departure, each with their group
On departures split into groups, each guide sees their own group first and can look at the others. Arrivals, walk-ins and tips are recorded per group, so each guide's statement only counts their own attendees.
- Guest list per group
- Walk-ins assigned to a group
- Count per group and for the whole departure
Check-in features
What guides carry in their pocket
Available today in the phone's browser. QR scanning and offline check-in will come with the native app.
In the phone's browser
Nothing to install: guides sign in from any phone.
Guest list
The departure's bookings with party size, channel and balance due, ticked off with a tap.
Walk-ins
Add people who join at the meeting point, to the departure or their group.
Several guides
Each guide with their group and their own count within the same departure.
Balances due
The outstanding balance shows next to the booking and is taken in cash or by card terminal.
Tip declarations
Cash, card and other, declared by the guide when closing the departure.
Data that expires
Names and phone numbers disappear from the guide portal a few days after the departure.
- Coming soon
Native offline app
Check-in without signal too, with an app for iOS and Android.
- Coming soon
Voucher QR scanning
Every booking voucher already carries its QR code; the native app will scan it at the meeting point.
FAQ
Questions about the check-in app
How it's used at the meeting point and what happens to the data.
Do I need to install an app to check guests in?
No. Check-in runs in the phone's browser, from the guide portal. The native app for iOS and Android, with voucher QR scanning and offline check-in, is on our roadmap.
Do customers get a QR code?
Yes. Every booking has a voucher with a QR code that customers can print or show on their phone. Today guides tick off arrivals on the guest list from their phone; QR scanning will come with the native iOS and Android app, which is on our roadmap.
What do I do with people who turn up without a booking?
Add them to the departure, or to their group if it's split. They count towards the total attendees at close-out and towards the guide's statement.
Why does closing the departure on time matter?
Because some platforms refund the fee for no-shows only if attendance is recorded within their window. When you close, Tourandi confirms what you owe each channel and what you can claim back, and the Today screen warns you as the deadline approaches.
Can several guides check in on the same departure?
Yes. If the departure is split into groups, each guide sees their own first, records their arrivals and walk-ins and declares their own tips.
What customer data does the guide see?
The name, party size, channel and phone number of each booking on their departures. A few days after the departure, depending on your settings, names and phone numbers are no longer shown in their portal.
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