Payments
Online payments for tours and activities
With Tourandi you take payment for your tours and activities through your own gateway (Stripe or Redsys) and the money goes straight into your account. You choose whether customers pay in full at booking, pay a deposit or pay on the day, and you record desk payments in the same place.
- Money goes to your account
- Deposits and pay on the day
- No commission on desk, OTA or free bookings
What it solves
Get paid without chasing or reconciling by hand
Online payments for tours let customers pay when they book, so the place is confirmed without you asking for a bank transfer or waiting for the day of the tour. Places are held while the customer pays and released if they don't finish.
In Tourandi you connect your gateway once: Stripe Connect is set up from the dashboard without copying any keys, and Redsys works with your bank's details. Every payment sits on the booking alongside the cash, card terminal, bank transfer, Bizum or PayPal payments you record at the desk, and so do refunds, full or partial.
Tourandi only charges commission on paid bookings made through Tourandi, on your website, widget or booking page. Free bookings, such as a free walking tour, desk bookings and OTA bookings carry no commission: if you only run free tours, you pay just the subscription.
Taking payments by hand
- You send bank details and check your account every day
- Unpaid bookings hold places other people could buy
- Payments on the day end up in a notebook
- Cashing up the week takes an afternoon
With Tourandi payments
- Customers pay by card when they book
- Places are held only while the payment is completed
- Every payment, refund and voucher sits on its booking
- The cash-up report groups takings by method, channel or day
How it works
Your gateway, your payment rules
Payments follow your company's policy: when you charge, how much and how refunds work.
Your own gateways
Stripe or Redsys, into your own account
Connect Stripe Connect in one click from the dashboard, or Redsys with your bank's merchant code. Pick a default gateway and decide whether online payment is required, optional or whether customers pay on the day. The money never passes through an intermediate account.
- Credentials stored encrypted
- Online payment required, optional or off
- Bank transfer as an option, with a deadline to pay
Deposits and balances
A deposit at booking and the rest on the day
Ask for a fixed deposit or a percentage per option. The outstanding balance shows on the booking and on the guide's list, and the guide can take it in cash or by card terminal at the meeting point. Refunds, full or partial, are recorded as another movement.
- Fixed or percentage deposit per option
- Balance taken from the guide's phone
- If a transfer doesn't arrive in time, places are released or the booking is flagged
Reconciliation
Takings by method and by day
Each movement stores its method, its reference and the gateway fee, so the net figure matches your bank. The cash-up report groups payments and refunds by method, channel, the person who recorded them or day, and downloads as CSV.
- Received, gateway fees and net
- Desk payments with who recorded them
- Outstanding balance on gift vouchers sold
Payment features
Payments, refunds and vouchers in one place
Online and at the desk, everything stays on the booking and in your reports.
Stripe Connect
Set up from the dashboard, no keys to paste. Money lands in your Stripe account.
Redsys
Your Spanish bank's virtual terminal, with credentials stored encrypted.
Bizum
For Spanish customers who prefer to pay from their banking app.
Desk payments
Cash, card terminal, bank transfer, Bizum, PayPal or your own methods, recorded on the booking.
Deposits and pay on the day
Take the full amount, part of it at booking or everything at the meeting point.
Places held while paying
The booking keeps its places for the time you set and releases them if payment isn't completed.
Refunds
Full or partial, in line with your cancellation policy, with the reason in the history.
Gift vouchers
Sell them for an amount or a tour; they're redeemed as a payment method and the outstanding balance is tracked.
Promo codes
Discounts with dates, tours, maximum uses per customer and minimum group size.
FAQ
Questions about online payments
How payment works, where the money goes and what commission Tourandi charges.
Where does the money from bookings go?
Into your own account. With Stripe Connect it lands in your Stripe account, and with Redsys in your bank. Tourandi doesn't hold your customers' money in an intermediate account.
Which payment gateways can I use?
Stripe Connect and Redsys. You can also record desk payments: cash, card terminal, bank transfer, Bizum, PayPal, cheque or methods you define yourself.
Can I take just a deposit at booking?
Yes. On each option you choose a fixed deposit or a percentage of the total. The rest stays outstanding on the booking and the guide can take it at the meeting point from their phone.
How do refunds work?
From the booking, for the full or partial amount due under your cancellation policy. The refund is recorded as a negative movement, with its method and reason, and appears in the cash-up report.
What commission does Tourandi charge on payments?
Tourandi charges commission only on paid bookings made through Tourandi, on your website, widget or booking page; the rate depends on your plan and is shown on the pricing page. Free bookings, desk bookings and OTA bookings carry no commission, so a company that only runs free tours pays just the subscription. Your gateway charges its own fees separately.
Can I sell gift vouchers?
Yes. You create vouchers for an amount or for a tour with its tickets, with a message and a delivery date for the recipient. The voucher is redeemed as a payment method at booking and the report shows what's been issued, redeemed and outstanding.
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