Operations
Operations management for tour operators
Every morning Tourandi shows you which departures you're running, how many people are coming and what needs attention: a departure without a guide, another nearly full, another below its minimum. From the same screen you assign guides and vehicles, split groups, add bookings and cancel departures with customers notified.
- Today screen with alerts
- Groups, guides and resources
- Bulk cancel with notifications
What it solves
The day's operations on one screen
Operations management for a tour company is everything between the booking and the end of the activity: who guides each departure, which vehicle or kit goes with it, how a large group is split and what happens if it rains. When that lives in a group chat and a spreadsheet, mistakes show up late.
In Tourandi the Today screen brings together today's and tomorrow's departures with their occupancy, guides and alerts. Open a departure and you see its groups, assigned resources and guest list. The calendar shows the rest of the season, and you can subscribe to it from Google, Apple or Outlook.
When something changes, you deal with it in one step: cancel several departures for bad weather and notify every customer in their language, close a departure to new bookings, or add a booking that arrived by email.
With spreadsheets and messages
- You check several platforms to know how many people are coming today
- You find out a departure has no guide when it's too late
- You split large groups by eye at the meeting point
- You message customers one by one when rain cancels a tour
With Tourandi operations
- Today and tomorrow on one screen, with every channel added up
- Alerts for departures with no guide, nearly full or below minimum
- Groups with their guide, vehicle and maximum size
- Cancel several departures and each customer is notified
How it works
From alert to fix, without switching screens
Operations tools sit where the problem shows up: on the departure, on the Today screen or in the calendar.
Departures, groups and resources
Every departure with its groups, guides and vehicles
Split a large departure into groups A, B and onwards without breaking up any booking, with a maximum size and a meeting point per group. Assign each group its guide and resources, such as a minibus or headsets, and Tourandi warns you if a resource has less capacity than the people booked.
- Bookings shared out between groups automatically, then drag to adjust
- Internal note per departure that customers never see
- Guest list ready to print or save as PDF
Quick add
Add a booking in seconds, or paste the email
Quick add is one click from the Today screen. Choose the departure, name and party size, or paste the platform's confirmation email and Tourandi fills in departure, name, party size, channel and reference. If the departure is full, the booking goes on the waiting list.
- Keyboard-friendly: Enter saves, Esc closes
- Warning for duplicate platform references
- Confirmation email to the customer if you switch it on
Bulk cancellation
Cancel for bad weather and notify everyone in one step
Select the affected departures in the calendar and cancel them together. Tourandi cancels their bookings and emails each customer in their language. If you only want to stop selling, close the departure instead: existing bookings stay as they are.
- Several departures at once, across one or more tours
- Email notice in each customer's language
- Automatic cancellation below the minimum, if you switch it on
Operations features
What your team needs every morning
Tools to plan the season and handle each day as it comes.
Today screen
Today's and tomorrow's departures with occupancy, groups, guides and alerts.
Calendar
The whole season by day, week or month, filtered by tour, language or guide.
Alerts
No guide, nearly full, below minimum, places for the waiting list and licences due for renewal.
Groups
Split a departure between several guides without breaking up any booking.
Resources and vehicles
Minibuses, boats, headsets or kit, with their capacity and assignments.
Overbooking, minimums and waiting lists
Rules per option to sell a little more, decide whether it runs or collect a waiting list.
Cancel and notify
Cancel one or several departures and customers are told in their language.
Paste an email
Quick add reads the platform's email and fills in the booking.
Calendar on your phone
Subscribe to departures from Google, Apple or Outlook, with no customer data.
FAQ
Questions about operations management
What operations managers usually ask us.
What does the Today screen show?
Today's and tomorrow's departures with their time, tour, option, occupancy, groups and assigned guides, plus the alerts that need attention: departures with no guide, nearly full, below minimum, cancelled or with places free for the waiting list.
Can I split a large departure between several guides?
Yes. You create groups within the departure with a maximum size and Tourandi shares out the bookings without splitting any of them. Each group has its guide, its resources and, if you like, its own meeting point.
How do I manage vehicles and equipment?
Add each resource (vehicle, equipment or other) with its capacity and assign it to the departure or to a group. If the people booked exceed the resource's capacity, the departure shows it.
What happens if a departure doesn't reach its minimum?
On each option you set the minimum group size and how many hours before the start it's decided. The Today screen flags departures below the minimum and, if automatic cancellation is on, Tourandi cancels the departure at that point and notifies customers.
Can I cancel several departures at once?
Yes. Select the affected departures and cancel them together. Their bookings are cancelled and each customer gets an email in their language. It can't be undone, so Tourandi shows you first how many places will be affected.
Can I see departures in my Google or phone calendar?
Yes. Create a calendar link and subscribe from Google, Apple or Outlook. It includes tour, time, meeting point, places booked and guides, with no customer data, and you can revoke it at any time.
Start selling more with less work
Let's talk about your business
Tell us what tours you sell and how you work today. We'll reply within one working day with what Tourandi can do for you and a price that fits.
Get in touchI'd like a walkthrough first
We'll show you Tourandi with your own tours, answer your questions and plan the move from your current system together.
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